Prayag Health will exchange or reimburse you for the cost of the product (shiiping, freight and handling not included) for any eligible item returned within 30 days of the order date. We will charge the restocking fee of 15% after 30 days and 25% after 45 days. No returns will be accepted after 45 days. Exceptions to this return policy include non-stock items or discontinued items for which no returns are accepted.
Due to Federal and State Health regulations, we are unable to returns for open packages for returns. Hence, all returns must be unopened, not expired and in a salable condition with the original package.
In order to server you better and assist with the returns, we require that all returns must be pre-arranged by contacting our customer support by phone or emailing us at firstname.lastname@example.org. Upon receiving your return request, we will provide the RMA number for eligible return. If you have a problem or any questions about a product under warranty, please contact us for further assistance.